A configurable quality-evaluation platform for support, sales, and service operations: AI-assisted scoring against your own rubric, calibration workflows that keep evaluators aligned, agent coaching, and analytics leadership actually reads — built by the same practice that trains your quality engineers.
Every call, chat, or ticket is pre-scored against your custom rubric — tone, compliance language, resolution steps — so evaluators review and confirm instead of scoring from a blank form. Sampling can scale from spot checks to full-population review.
Side-by-side scoring sessions surface where evaluators disagree, track inter-rater reliability over time, and flag rubric items that are consistently ambiguous before they skew agent scores.
Scored evaluations flow straight into 1:1 coaching templates and trend reports per agent, so feedback references specific interactions instead of a vague monthly average.
Quality trends by team, queue, or issue type, rolled up into dashboards built for the same executive audience our Champion-track training prepares your sponsors for.
Whether you're evaluating support tickets across a SaaS product or live calls across a contact center floor, the same rubric engine, calibration process, and reporting layer applies.
Evaluate chat, email, and ticket quality against resolution accuracy, tone, and product-guidance correctness.
Score live and recorded calls for compliance, soft-skills, and resolution — with real-time calibration across sites and shifts.
Our rubric methodology, calibration statistics, and root-cause reporting come straight out of the same Lean Six Sigma and CQE discipline we teach — this isn't a generic helpdesk add-on with "QA" in the name.
Like most contact-center QA platforms (Scorebuddy, MaestroQA, Playvox), we quote per-agent pricing against your seat count and feature needs rather than publish a flat rate — tell us your team size and we'll send a number within one business day.
Manual + spot-check scoring, calibration sessions, coaching templates, standard analytics.
Adds AI-assisted scoring across 100% of interactions, inter-rater reliability tracking, and executive dashboards.
Multi-site calibration, SSO, custom rubric API, and a dedicated implementation manager.
Quality-evaluation trend data is often the input to a real DMAIC investigation — we help teams select and provision Minitab licensing alongside the QA platform. Minitab licenses it directly, on a subscription basis; we itemize their current published pricing below.
Minitab Statistical Software, named-user annual subscription. Minitab's current published list price.
10% off Minitab's single-license rate for small-team rollouts.
11+ licenses: Minitab applies its own volume pricing. We'll negotiate and provision it as part of your rollout — contact us.
Minitab is subscription-only for new purchases — there is no monthly plan or new perpetual/full license currently sold; annual (and multi-year) subscriptions are the only options Minitab publishes. List price and the 5–10 license rate above are guide pricing at time of writing; billed by Minitab (or an authorized reseller), not by Meridian Sigma.
Request a QA platform + Minitab quoteBring a sample of real interactions — we'll score them live in a working session.
Book a working session